FAQ - MDPM Agency

Can I pay on an installment plan?

Yes! A down payment of 50% of the total project cost is due before starting and the remaining balance can be divided into two installments.

Final payment details will be established in our project contract. Please be aware that all invoices must be paid in full before your website goes live.

Can you also design my logo and brand?

Of course! We love branding more than anything. You can review our branding services here.

Do I need to buy my domain and hosting?

You will need to purchase a domain name and choose a web host provider. We will happily help with the process if needed! Please review our recommended hosting providers on this page.

Do you create e-commerce websites?

We can include our e-commerce and online shop features on your website! For an additional fee, in addition to implementing our e-commerce structure and tools, we will design the shop page, product page, check out and cart page. We will also add up to 6 products to your store, and then teach you how to add, edit and delete the remaining products.

Do you offer copywriting?

Absolutely! We can asses your website’s writing needs. The cost of this service is based on project size.

Do you offer video editing and animations?

For all your video needs, we are happy to introduce you to our sister company and official video partners Function Five. We will collaborate closely with them to implement fantastic videos on your site. The cost for this service is based on the project size and type.

How do I reserve my spot?

To respect your time and ours, a $500.00 non-refundable retainer fee is required to reserve your spot in our schedule. This amount will be deducted from your deposit payment.

How does the after-care support work?

This service includes support for general website questions, troubleshooting, and general technical support. It does not include design or development changes, errors incurred by others or the addition of features.

The after-care support period starts the date of the launch of your new website or when we hand it over to you, whichever comes first.

How does the project process go?

Once we sign our project contract, we typically divide the project into three phases – design, development, and launch.

PHASE ONE

During the first phase, we will begin designing your new fantastic website! We’ll start by creating two different concepts based on your needs and direction. Once you select your preferred look, we’ll design all the pages and work with you one-on-one on finessing the design.

PHASE TWO

Upon approval of the design of your website, we will develop the site of your dreams! During this phase, we will have an additional round of feedback and testing period to ensure your site looks absolutely perfect and works seamlessly.

PHASE THREE

The most exciting phase! Once your site is everything you imagined, it’s launch time! We will do a handover and provide you with all details of your new website as well as with the tools to successfully manage it. Additionally, you will have our support for 30 days to cover any questions or technical issues you may have.

How long will it take to complete my website?

The length of time needed to complete a website will vary depending on the number of features and pages as well as the timing of your communication with us.

If you have a specific timeline in mind, please let us know, and we will do out absolute best to meet that deadline.

How many pages are included?

Our basic web design package starts at 4 pages. This typically consists on the homepage, about page, blog page, and one other page of your choosing. More pages can definitely be designed and developed for you!

What do I need to have ready before starting?

We will require all the necessary logins, branding elements and content (images, website copy, etc.) five days before the project start date. We will send you a checklist of what we need ahead of time and help in any way.

Please keep in mind that we can’t start working on any project until we have all the assets needed.

What if I just want a refresh of my site design?

We can definitely give your website an updated look! If you are interested in hiring us to update or enhance your existing website or blog, we can provide you with a custom proposal. Please let us know the details on our contact form.

What platform will you build my website on?

We design and develop our websites in WordPress – this platform gives both you and us complete control and customizability.

If you prefer to utilize Squarespace or Shopify, we can create a custom proposal for you.

FREQUENTLY ASKED QUESTIONS

Let’s clear things up.

PHASE ONE

PHASE TWO

PHASE THREE

HAVE ADDITIONAL QUESTIONS?

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Hosting.

Pablo

“My favorite part of the whole process is always the beginning of a new project. I always look forward to having that first kickoff meeting and hearing our clients’ goals and ideas. Of course, launching a site is pretty awesome too.”

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Join our team!

Thank you for trusting us with your site’s maintenance.

Mariana

“My favorite aspect of our business is the trust that’s always created between us and our clients – communication and transparency are essential for me to be able to turn my client’s dreams into realities.”

Are you ready to start creating? We sure are!